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Mine sparks everytime I let go of the trigger. They do not service their own items and the companies that do are few and far between. Buy a Dewalt if you want a quality cordless drill. It has been used four times and all of the drilling was into soft woods. The balance of quality and power are not equal. If you push this drill to operate as it is advertised you will ruin it.
I have the previous all plastic case version of this tool. The metal case also cracked by the gear shift. I wore out the second set of batteries and bought the 9966 because the batteries were compatible with my old tool. It looks near new.
Now hope it can be repaired. I used the heck out of the old tool and it still runs strong. The gear box should not break. I would not buy one of these. Glad the new warranty is 3 years. It has given good service since 1999.
This new replacement is a downgrade. After thinking about it, it seems a very stupid idea to use die cast or injection moulded metal in an application that is expected to receive impact loading such as a portable power tool. The new PC drill has been used maybe 10X. The gear box broke and it won't shift into low gear.
Bought it as a gift for my son, and should last him his lifetime. At the greatly reduced sales price, this is a quality product that will outlast several "homeowner quality" consumer products many times over.
I don't know how I got along without it. Very Good Drill. It has much more torque than others I have had.
One of the original batteries is still going strong. Replaced one battery at 3years and replaced the replacement last month. The only downside is the battery replacement cost is high. I have had my PC 12V drill for 8 years medium use. Excellent power/weight ratio with no need for more voltage.
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